Porni Banerjee | ০২ এপ্রিল ২০২৪ ১৬ : ৪০Porni Banerjee

The Union Ministry of Civil Aviation (MoCA) on Tuesday has sought a detailed report from Vistara Airlines in view of frequent flight delays and cancellations. The airline – co-owned by Tata Group and Singapore Airlines – has cancelled and delayed more than 100 flights last week, a civil aviation official said.

The irregularities in the flight operations can be attributed to crew unavailability citing pilots’ refusal to operate for longer hours. Tuesday’s development comes hours after the airline confirmed rampant delays and cancellations.

Vistara released an official statement on Monday saying that, “We confirm that we have had a number of flight cancellations and unavoidable delays in the last few days due to various operational reasons. Our teams are tirelessly working to stabilising the situation. We regret the inconvenience caused to our valued customers due to these disruptions.”

An airline spokesperson informed that the airline has decided to minimise the number of flights “to ensure adequate connectivity across our network.”
 
“We have also deployed larger aircraft like our B787-9 Dreamliner and A321neo on select domestic routes to combine flights or accommodate more number of customers, whenever possible,” the airline statement read. 

“We are offering alternate flight options or refunds to affected customers, as applicable. Once again, we understand that these disruptions have caused immense discomfort to our customers, and sincerely apologise to them for the same. We are working towards stabilising the situation and will resume operating at our regular capacity very soon,” the statement added.